Do I need to have an account to shop at Store?
We value our customers greatly and understand the importance of your time, therefore creating an account with us gives you access to the following benefits:
Manage your account details
Track your order status and review past purchases
Save your shipping details for future purchases and a faster shopping experience
Be informed about our latest stock, special online promotions and discounts!
Alternatively, you can also use a guest account to Checkout without registering
How do I sign up/create an account at Store?
Go to website, click on “Register” and fill in your personal particulars. Remember to check the button “I have read and agree to the Terms & Conditions “and then click “continue” to register your account with Store. You will receive a confirmation email regarding your account information. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.
I forgot my password, how can I retrieve it?
Please click on ‘Forgotten password’ which is available at the ‘Login’ page. Enter your email address and click on “Continue”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
How can I edit/update my shipping and billing address details?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been shipped.
How can I edit/update my account details?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
Is my personal information kept secured?
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.
What are cookies and how do they affect me?
A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies in this website (small text files with information on your navigation in this site) with the main objective to improve your experience on the website. You can find further information on the cookies we use, their purpose and other information of interest in the following link: http://www.whatarecookies.com/.
I have a comment/suggestion regarding your product/service?
Please visit our Contact page or get in touch with our Customer Care Centre with your comments and suggestions. We highly value any and all feedback from our customers and fans!
ORDER
How can I place an order?
In order to place an order with Store, you will be required to:
• Sign in to your online account (Optional)
• Shop for items you want to purchase
• Add the items to your Shopping Cart
• Proceed to checkout
• Review billing and shipping information
• Review and submit your order
• Check your order status
How will I know if Store has received my order?
After you place your order, you will receive an acknowledgement e-mail from our Store to confirm that your orders has been well-received. However, do note that orders will only be shipped when your billing and delivery address is verified. Alternatively, you may check the status of your order through “My Account”.
What if an item I have ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If we are out of stock on an item that you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
There’s a missing item in my order, what should I do?
Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you should get in touch with our Customer Care Center to identify this issue and we will rectify it at the earliest, at no extra charge. We apologize for the inconvenience this may cause.
How will I view my order details and history?
Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
When I place an item to my shopping cart, is the item placed under my reservation?
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
How do I track my order status?
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.